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What I Learned From My Baby’s Doctor

April 30, 2020 by Nitya Kirat

Dr. McFarland came into our room a few hours after our first baby was born. Because of COVID-19 we didn’t get the chance for the planned tour and interview with the pediatric group, so there was a little nervousness about whether we made a good selection.

After basic introductions, she asked me, “What do you do for work?”

“I’m a sales consultant” I responded, unsure if she wanted more detail than that.

“What industry do you sell for?” she asked.

“I work with sales teams across a range of industries helping them get better.”

“That’s really interesting. I’ve never come across someone who does that. How did you get into that?”

I shared that “after some years as an engineer, and then some years as a top performing salesperson, I found the thing that combined my strengths and that I was meant to do.”

She proceeded to ask my wife some questions about what she does for work, and it turned out she too started as a school teacher.  The doctor shared with us that she strongly believes in establishing a “therapeutic alliance” with her patients. She explained, “If I don’t truly understand my patients, how can I know how to communicate with them, what level of detail they might need, and the best way to help them understand.” I told her if she ever wanted a career change to let me know, as those instincts are what we help sales teams build into their DNA.

We will never go wrong in a client-facing role (or life) if we take a genuine interest in others and listen to understand. As you can see, it’s time to go change some diapers…

BECOME OUR NEXT SUCCESS STORY LET’S WORK TOGETHER

Nitya Kirat

YOSD Founder & CEO

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